Privacy Policy

Last Updated: January 05, 2026

1. Introduction

MapleWin Portal ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your information when you visit our website, maplewinportal.com, or use our services.

We operate in strict compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy and gaming regulations across Canada. By accessing our platform, you consent to the data practices described in this policy.

2. Information We Collect

To provide a regulated and secure gaming environment, we must collect specific types of data. This falls into three main categories:

2.1 Personal Identity Information (PII)

When you register for an account, we collect:

• Full legal name (as it appears on government ID).
• Date of birth (strictly to verify the 19+ age requirement).
• Residential address and phone number.
• Email address for account recovery and notifications.

2.2 Financial Information

If you choose to purchase lottery entries, we process payment information through secure, PCI-DSS compliant third-party payment processors. MapleWin Portal does not store your full credit card number or CVV code on our servers.

2.3 Technical & Device Data

We automatically collect information about how you access our services, including:

• IP address and device type.
• Browser version and operating system.
• Pages visited and time spent on the portal.
• Cookies and similar tracking technologies (see Section 4).

3. How We Use Your Information

Your data is used solely for the purpose of operating the lottery portal and fulfilling legal obligations. Specific uses include:

• Account Administration: Creating and managing your user profile, processing bets, and crediting winnings to your balance.
• Verification: confirming your identity and age to prevent fraud and underage gambling.
• Customer Support: Responding to your inquiries via email or phone.
• Responsible Gaming: Monitoring play patterns to identify potential problem gambling behaviors as required by Canadian regulation.
• Communication: Sending transaction receipts, draw results, and (only with your explicit opt-in) promotional offers.

4. Geolocation and Age Verification

As a licensed operator, MapleWin Portal is legally mandated to ensure that all players are physically located within the authorized province/territory at the time of purchase.

We use geolocation technology (GPS, Wi-Fi triangulation, and IP analysis) to verify your location. If we cannot verify your location, you will be blocked from purchasing entries.

Age Gating: We employ strict age-verification checks. We may request copies of government-issued ID (Driver's License, Passport) to validate your date of birth. Accounts found to belong to individuals under 19 years of age will be immediately suspended and reported to relevant authorities.

5. Sharing and Disclosure

We do not sell your personal data to advertisers. We only share information in the following strict circumstances:

• Service Providers: With trusted third parties who help us operate our business (e.g., payment processors, ID verification services, email hosting). These parties are bound by confidentiality agreements.
• Regulatory Bodies: We may disclose data to provincial gaming commissions (e.g., AGCO, BCLC, Loto-Québec) to demonstrate compliance with gaming laws.
• Legal Requirements: If required by a subpoena, court order, or law enforcement investigation.

6. Data Security & Retention

We utilize industry-standard security measures to protect your data:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols.
• Access Control: Only authorized employees with a specific business need are granted access to your personal information.
• Data Retention: We retain your personal information for as long as your account is active or as needed to provide you services. Financial transaction records are retained for a minimum of 7 years as required by Canadian tax and anti-money laundering laws.

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights to access or correct your data, please contact our Privacy Officer: